Harnessing AI to Redefine Customer Experience Excellence
Join us at 10 am (GMT+1) on the 9th of October 2025 for this exclusive webinar and discover how Artificial Intelligence can transform the way your business engage, serve, and delight customers— unlocking loyalty, efficiency, and growth.
Customer expectations are evolving faster than ever. AI is not just a tool; it is a game-changer redefining customer experience across industries. From predictive insights and hyper-personalization to automated support and proactive engagement, AI empowers businesses to deliver excellence at scale.
Join our upcoming webinar where thought leaders, AI experts, and customer experience strategists will share actionable insights and real-world case studies on how to leverage AI to build great customer journeys.
What You will Learn
How AI is transforming customer touchpoints and service delivery
Proven strategies to personalize at scale without losing the human touch
Tools and frameworks to start redefining your own CX strategy today
How AI Transforms Agent Experience
AI Capabilities That Transform Customer Experience
About the Event
Aminat Oladokun
Customer Engagement Consultant
Simeon Umoh
Full Stack Developer
Sarah Ayeyemi
Customer Excellence Strategist
AGENDA
01
Introduction
5 Mins
02
The State of Customer Service Experience
5 Mins
03
Artificial Intelligence in Customer Engagement
5 Mins
04
Dynamics 365 Contact Center Overview
5 Mins
05
How AI Transforms Agent Experience
5 Mins
06
AI tool for Supervisors/ Customers Representative
10 Mins
07
AI Capabilities That Transform Customer Experience
10Mins
08
Dynamics 365 Contact Center Demo
20 Mins
09
Questions and Answers
10 Mins
AGENDA
01
Introduction
5 Mins
02
The State of Customer Service Experience
5 Mins
03
Artificial Intelligence in Customer Engagement
5 Mins
04
Dynamics 365 Contact Center Overview
5 Mins
05
How AI Transforms Agent Experience
5 Mins
06
AI tool for Supervisors/ Customers Representative
10 Mins
07
AI Capabilities That Transform Customer Experience
10Mins
08
Dynamics 365 Contact Center Demo
20 Mins
09
Questions and Answers
10 Mins
Join us to discover how Artificial Intelligence is reshaping customer experience.
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