Harnessing AI to Redefine Customer Experience Excellence

Join us at 10 am (GMT+1) on the 9th of October 2025 for this exclusive webinar and discover how Artificial Intelligence can transform the way your business engage, serve, and delight customers— unlocking loyalty, efficiency, and growth.

About the Event

Customer expectations are evolving faster than ever. AI is not just a tool; it is a game-changer redefining customer experience across industries. From predictive insights and hyper-personalization to automated support and proactive engagement, AI empowers businesses to deliver excellence at scale.

Join our upcoming webinar where thought leaders, AI experts, and customer experience strategists will share actionable insights and real-world case studies on how to leverage AI to build great customer journeys.

Harnesss2

What You will Learn

  • How AI is transforming customer touchpoints and service delivery
  • Proven strategies to personalize at scale without losing the human touch
  • Tools and frameworks to start redefining your own CX strategy today
  • How AI Transforms Agent Experience
  • AI Capabilities That Transform Customer Experience

About the Event

Aminat Oladokun

Customer Engagement Consultant

Simeon Umoh

Full Stack Developer

Sarah Ayeyemi

Customer Excellence Strategist

AGENDA

01

Introduction

5 Mins

02

The State of Customer Service Experience

5 Mins

03

Artificial Intelligence in Customer Engagement

5 Mins

04

Dynamics 365 Contact Center Overview

5 Mins

05

How AI Transforms Agent Experience

5 Mins

06

AI tool for Supervisors/ Customers Representative

10 Mins

07

AI Capabilities That Transform Customer Experience

10Mins

08

Dynamics 365 Contact Center Demo

20 Mins

09

Questions and Answers

10 Mins

AGENDA

01

Introduction

5 Mins

02

The State of Customer Service Experience

5 Mins

03

Artificial Intelligence in Customer Engagement

5 Mins

04

Dynamics 365 Contact Center Overview

5 Mins

05

How AI Transforms Agent Experience

5 Mins

06

AI tool for Supervisors/ Customers Representative

10 Mins

07

AI Capabilities That Transform Customer Experience

10Mins

08

Dynamics 365 Contact Center Demo

20 Mins

09

Questions and Answers

10 Mins

Join us to discover how Artificial Intelligence is reshaping
customer experience.